Terms and Conditions

All orders placed with Britannia Mannequins are accepted with the understanding that the customer has read the Terms and Conditions set out below; The words ‘our company’ refer to Britannia Mannequins and the words our website refer to www.britanniamannequins.co.uk

1. Products

1.1. All products remain the property of Britannia Mannequins until paid in full.

1.2. All images, sizes, measurements and specifications are approximate and may be subject to change at any time.

1.3. We endeavour to carry as much stock as possible. However, it is possible that some items are out of stock or temporarily unavailable. If this is the case you will be notified as soon as possible.

2. Prices and Payment

2.1. All prices advertised on our website are in Great British Pounds (£) AND exclude UK VAT at the appropriate rate. All totals are clearly shown throughout each stage of the transaction.

2.2. VAT is charged at the current UK rate. VAT is charged on all EU orders. All orders outside the UK are VAT exempt providing they are shipped to a non EU destination, this can be reclaimed after checkout. Please follow this link for a full explanation: http://www.hmrc.gov.uk/vat/managing/international/exports/goods.htm

2.3. The company reserves the right to change prices without notice.

2.4. Delivery charges are not included in the prices quoted; these will be added to your final total.

2.5. We accept payment by PayPal

3. Security and Privacy

3.1. All information entered onto our website is totally secure any information stored is placed in secure certified servers in accordance with our strict privacy policy.

3.2. The company will not sell or divulge any personal information to any individuals or third party companies.

4. Delivery and Delivery Costs

4.1. Please have your order delivered to an address where the driver can get a signature as all deliveries are made through a third party courier service and even though every effort is made to ensure goods arrive on time and undamaged, the company will not be held responsible for any unrecognised signatory, damaged product or late delivery beyond its control.

4.2. Delivery prices quoted are within the mainland UK only and are added to your total bill. Please note, any delivery charges outside the UK mainland will be emailed for your approval.

4.3. We cannot guarantee delivery times but we aim to deliver within 3-5 working days.

4.4. We DO NOT deliver on weekends or bank holidays.

4.5. All delivery costs quoted are subject to change at any time.

4.6. Our next day delivery service (and any surcharge) is only guaranteed for orders placed before 12.00pm, any orders placed after this time may not arrive next day. Our next day delivery service is NOT available in Scotland, Ireland, Isle of Man, Channel Islands or Shetland Islands.

4.7. Our couriers will attempt delivery of your order twice, any subsequent delivery attempts will be chargeable and must be paid for in full by the customer.

4.8 We only dispatch goods Monday – Thursday. Hours of business is Monday – Thursday 8.00am – 4.00pm.

4.9 Enquiries can be made between the hours of 9.00am – 12.00pm on Fridays but orders are unable to be sent on this day.

5. Damages and Shortages

5.1. Any damages or shortages must be reported to us within 24 hours of receiving your goods. Failure to report these will result in returns not being accepted.

5.2. We cannot be held responsible for any items damaged in transit to non UK residents.

5.3. We cannot be held responsible for any failed deliveries or losses due to customer delivery instructions.

6. Returns

6.1. Britannia Mannequins will gladly refund any product you are unsatisfied with. All we ask that you report this to us within 1 working day on receipt of goods so that we can arrange a collection. The buyer is responsible for all carriage charges on goods being returned.

6.2. The order must also be in its original condition and packaging, failure to do so may result in a delayed claim and a restocking charge of 20%.

7. Customer Service

7.2. Any complaints regarding the goods or services supplied should be emailed to: sales@britanniamannequins.co.uk Please include your full business name, full address and full contact details including an email address, to enable a rapid and effective response.

8. Statutory Rights

8.1. These Terms and Conditions do not affect your statutory rights.